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Elastix WebChat Support Access

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Thank you for your Elastix Web Chat Support purchase. Once the order is confirmed you will receive and email with the following information:

==

Dear Customer,

Thanks for your purchase at store.palosanto.com!

In this email you’ll find the support TICKET NUMBER(S) you bought in your last order (No. 100000399). These codes will be required in order to access the support service.

Please copy these codes for your future reference.

Ticket Code
Item
Ticket Total Time
 LAZM7Y6P3XT01 Hour of Support Time Chat Based 8x5
1 hours


For detailed instructions about how to access the support service, please download a procedure in the following link: http://elx.ec/wcsaccesseng

Thanks again for your purchase

-- PaloSanto Solutions
http://www.palosanto.com

==

In this email you will found your support ticket with a format just like the alphanumeric code highlighted in yellow.

With this information you can access the webchat support by two ways.

1.- You can go directly to the following link:

http://support.palosanto.com/elastixChatServer.php

Once you have the window open, log in with your name and your support ticket, include a question that refers to the requirement of the problem. After that click enter and you'll start the support.

We recommend to you to read the terms of the support prior your access. You can review this information here

2.- Another way to get into the support is to go to http://store.palosanto.com

In this webpage we have a banner at the left side of the page, with the following legend:

“Elastix Support, Click here to access the Elastix support chat system”

Make click on this banner to open the web chat support access window

Once you have the window open, log in with your name and your support ticket, include a question that refers to the requirement of the problem. After that click enter and you´ll start the support.

We recommend to you to read the terms of the support prior your access. You can review this information here

If you have questions or suggestions about this procedure please write to:



or call to:

+1-877-ELASTIX 

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