Characteristics
The service processes allows us to:
- Pinpoint the problem
- Quickly isolate the issue
- Develope lasting solutions
- Maintain the client informed
- Offer remote services to overseas clients
Our clients
- Servientrega
- Consulcom Colombia
- Induauto
- Amagua
- Expocarga
- Cartorama
Product details
Support & Maintenance (12K)
The increase in competitiveness in some verticals has forced companies to focus on value adding activities. Most times, these companies also must take on secondary overhead activities such as network maintenance and IT services. PaloSanto engineers free up these resources. There is always someone watching over your IT infrastructure, all the time.
PaloSanto specializes in the Support & Maintenance of IT infrastructure. Our mision is precisely to add value to our clients through IT management specially in Linux. With more than 7 years of experience under our belts, our services allow companies to focus on what they do best while we do the worrying for them.
Our engineers hold internationally reknowned certifications such as Red Hat Certified Engineer y Linux Professional Institute. In addition, important foreign corporations have trusted in our team's expertise for their most critical equipment and access our services remotely. Find out for youself how our Support & Maintenance services can lower the maintenance cost of your IT department.
Integrated Types of Support
Continuous with PaloSanto Network
By using the PaloSanto Network service, your network is secured and protected all the time, day and night. The services provided by your IT equipment such as Web, Mail, FTP, etc. are monitored automatically and alarms alert your personnel if abnormal activity is detected.
Preventive with Pre-schedule visits
Our consultantes program rutine visits to verify the integrity of your equipment and their short and long term performance. These visits are invaluable in ensuring the correct behavior of the network. In the end, the consultant delivers a work report and suggest future changes.
Per-call with Incidents/Queries
No one needs one of these problems! They tend to be expensive, urgent and disrupt the normal behavior of a company. PaloSanto solves these incidents by telephone, email or chat. Our support packages include a number of monthly Incidents and Queries.
| Plan | Incidents | Queries(1) | SLA(2) | Pre-scheduled visits | Servers(3) | 24x7(4) | Price |
| Gold | 2 | 3 | 2 hrs. | Bimonthly | 2 | Telephone | Call |
| Platinum | 5 | 10 | 60 min. | Monthly | 4 | In-situ | Call |
| Custom | Please call | ||||||
1 Queries are defined as technical questions or Incidents of short duration
2 Service Level Agreement (SLA) represents the reaction time to an Incident
3 Coverage for each extra server will be billed with a 20% premium over the total plan price
4 24x7 support service is optional and represents a 100% premium over the total plan price