Need help with your telephony implementation?
We are experts in integration, development and troubleshooting
Elastix®, version 2.5 and 4, support is designed to solve problems or make configurations under the establishment of a scope. We provide remote support to any place in the world.
From simple to advanced configuration procedures, we cover 2nd and 3rd level of support.
- 8×5 Attention
For development and customization visit the development section.
- We review your requirement and establish a scope to determine the amount of hours required.
- The support is acquired with the purchase of hours of support.
- During the support session, you will be assisted by an Elastix® Certified Engineer in working days.
- 8×5 support is available from Monday to Friday, from 9h00 to 17h00 (Ecuador time GMT-5).
- The advantage for a client resides in tha amount of work required, the client will always know the cost and the lenght of the project.
- Quick and effective support with remote login via SSH.
Support may include
- Changes in Elastix® and/or Asterisk configuration
- Research and/or case diagnosis
- Assistance in Call Center setup
- Remote access
Support does not include
- Asterisk bug resolution
- Programming or Scripting
- Call recordings provisioning
- Troubleshooting of third-party solutions
- Any other service not listed as included
Support is for versions 1.x, 2.x and 4 of Elastix®. For latest versions you can contact 3CX.
Note: Elastix® and the Elastix® logo are brands of 3CX.